©iStock/enotmaks What's affecting me, my clients, my colleagues and other global small business owners: Google has announced an upgrade to CallJoy , the automated, cloud-based telephone customer service agent first debuted back in May. In international business, recognize that roles must evolve . Quote of the week: “It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently.” – Warren Buffett Roku is firmly established in the U.S. and it is also available in seven countries in the Americas, but its international expansion is just beginning – and that's where the company's biggest opportunity lies. The 2019 holiday e-commerce outlook for small businesses. One day, $38 billion in sales. Who did that? from The Global Small Business Blog https://ift.tt/2qMLB1F Today in Global Small Business: It Can Take 5 Minutes to Ruin Your Reputation-Small Business